We want you to be satisfied with your purchase. This Return & Refund Policy explains how returns, exchanges and refunds work on the EPC Services store.
Most products can be returned within 7 days of delivery, provided they are unused, in their original packaging, and accompanied by the invoice. Certain products (e.g. custom or made-to-order items, and items marked non-returnable on the product page) are not eligible for return.
Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 5–7 business days. For Cash on Delivery orders, refunds are issued via bank transfer.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can arrange a replacement or refund at no extra cost to you.
Orders can be cancelled free of charge before they are shipped. Once an order has shipped, it can no longer be cancelled and must instead follow the return process above.
Custom-fabricated items, used consumables, and products explicitly marked "non-returnable" on their product page cannot be returned unless defective on arrival.
For any questions about a return or refund, please contact us using the details on our Contact page.